Philosophy

Our philosophy at Technology Services is to have the competency and flexibility to meet the current and future IT needs of the Florida Polytechnic University community. We take an innovative approach to customer service and adhere to industry best practices to achieve strategic goals. We continually assess work practices to improve and provide the most up-to-date solutions and services in the evolving high-tech learning environment.

At Technology Services, we emphasize the following practices to optimize customer service to students, faculty and staff:

  • Openness. We are responsive to all needs, requests and next-generation industry solutions, so that every part of the Florida Poly community is supported by Technology Services.
  • Quality service. Customer satisfaction is surveyed in a process of continual improvement.
  • Strategic planning. We support Florida Poly’s strategic plan to position IT as essential in the new online and blended paradigm in higher education.

Goals & Values

These values describe the leadership responsibility and desire to serve the Florida Poly community:

  1. Maximize the effective use of technology resources with the intent of continuous process improvement. Perform portfolio management of University software, hardware and applications.
  2. Perform best practice lifecycle methodology for all current technology, as well as innovative and efficient implementation of new technology.
  3. Provide the University community with high-quality IT services and responsiveness.
  4. Develop ideas for improvement through needs assessment and relationships with students, faculty and staff that result in becoming their trusted advisor.
  5. Protect the University community from information technology risks and threats.
  6. Serve users with the following:
    • Highly available systems.
    • Highly serviceable systems maintained consistently.
    • Highly featured and functional computing systems to meet user needs.
    • Highly responsive processes for enhancements, projects or problem resolution.

Computing Infrastructure

The following is a list of computer hardware/software that represent the computing infrastructure for the University community:

  1. Data Network
  2. Digital Signage
  3. Access Control
  4. Video Surveillance
  5. Mass Notification
  6. Educational Media/Lecture Capture
  7. Room Controls
  8. Assisted Listening
  9. Technology for Learning both Online and Classroom Technology
  10. Cable TV and Video Retrieval
  11. Administrative Computing Systems
  12. Academic Technology (Hardware and Software)
  13. Information Security Systems
  14. User Services Systems

Key Technology Systems

The following are the links to the key student systems:

My Poly Portal: University’s intranet that connects students, faculty and staff to vital resources.

Canvas: Learning tool for students includes resources and links to courses, homework assignments and coursework.

Outlook: Florida Poly’s campus email system and calendar of events.

Blackboard Connect: University’s emergency alert system.

For more information on Technology Services at Florida Poly, check out Technology Services: FAQs, or email the Help Desk at HelpDesk@flpoly.org.