About the Ombuds Office
To contribute in finding resolutions to problems for students, faculty, administrators and staff and advocating for the use of institutional policies and procedures that enhance the quality of the campus environment
A centralized unit that improves overall quality of the university experience for students, faculty, administrators and staff
Ombuds Office Services and Responsibilities
Pursuant to Florida Polytechnic University’s Student Grievance Policy (FPU-3.0031P), and Florida’s Board of Governors Regulations (6.011 and 6.010), students with concerns regarding their access to courses and credits granted toward a degree may seek assistance from the University’s Ombuds Office. Early intervention is critical to reaching timely resolution to students’ issues and concerns; therefore, students are encouraged to contact the Ombuds Office as soon as possible.
The Ombuds Office:
Serves as a place where students, faculty, administrators and staff may seek assistance for problem-resolution and referrals outside of formal grievance processes
Works collaboratively with all academic and non-academic units to identity and recommend policies and procedurals developments that enhance supportive services for students, faculty and staff
Provides confidential, impartial, independent, and informal dispute resolution and mediation services
Represents the institution in building collaborative, working relationships with the collective body of Ombuds on state and national levels
* Please note that due to the confidential and informal nature of the Office of the University Ombuds, it is not considered an “office of notice” to the University.
How might students access Ombuds’ services?
Students may voluntarily choose to access services of the Ombuds Office at any time before, during, or even after formal appeal processes have been exhausted or have proven to be unsuccessful. Anyone may call, email, or visit to obtain information about the Ombuds Office using the contact information below.
Confidential Ombuds Services Contact Information
How might students contribute to excellence in the delivery of Ombuds services?
Given how committed we are to continuously improve the Ombuds services provided to students, we are seeking feedback from students. Please consider the option of completing a satisfaction survey either online or in the office, both options are anonymous and confidential.